How do I freeze my account?

At River, your security is our top priority. We have robust security measures in place, such as industry-leading encryption, multi-factor authentication, and our ForceField protection, to safeguard your account and personal information. While these protections are designed to keep your account secure, malicious parties may still attempt to gain access through phishing, social engineering, or other fraudulent methods.

That’s why it’s always important to remain vigilant and watch for signs of suspicious activity, which may include:

• Unrecognized account activity, such as password changes, login activity, or change confirmation emails

• Unexpected text messages containing two-factor authentication (2FA) codes

• Unsolicited texts, emails, or phone calls asking for your River login credentials or other personal information

If you suspect someone may have gained unauthorized access to your account, or if you notice any of the red flags above, contact River Client Services immediately. Our team will work with you to freeze your account to prevent further activity, investigate the incident, and guide you through any next steps.

Your awareness and quick action, combined with River’s robust security systems, are the best defense against unauthorized activity.